mamajitu Privacy Policy

This page describes what we collect when you use mamajitu and how we keep that data protected. We collect personal information to operate our platform, verify your identity, process your deposits and withdrawals, and comply with legal obligations. Our commitment is to handle your data transparently and securely, and to respect your rights over your own information.

We understand that privacy is essential to your confidence in mamajitu. This policy explains what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions about our data practices, contact our support team via in-app Help.

Our mamajitu platform operates across Indonesia and is available only where local law permits. Data protection laws vary by jurisdiction; we comply with applicable regulations in each region where we operate. If our servers or data processors are located outside your jurisdiction, your data may be transferred and processed internationally, subject to the same security standards we apply domestically.

What Data We Collect on mamajitu

We collect several categories of data when you use mamajitu. Account information includes your legal name, date of birth, ID number, email address, phone number, and residential address. Payment information includes the payment methods you register (DANA, e-wallet, mobile banking, local payment, online payment, or bank account details) and transaction history. We do not store full credit card numbers or bank account numbers; payment processors handle sensitive financial data directly.

Activity data includes your wagers, game history, login times, IP addresses, and device information. We collect this data to operate our platform, detect fraud, and comply with anti-money-laundering regulations. Communication data includes any messages you send to our support team, feedback you provide, and notifications we send to you. We also collect cookies and tracking data to improve user experience and measure platform performance.

How We Use Your Data on mamajitu

We use your data for several purposes. Account management includes creating and maintaining your account, verifying your identity, and processing your deposits and withdrawals. Compliance includes verifying your age and identity, detecting fraud, and complying with anti-money-laundering and know-your-customer (KYC) regulations. Platform operation includes delivering our services, processing your wagers, settling your winnings, and managing your loyalty tier and promotional eligibility.

We also use your data to communicate with you about your account, send promotional offers (which you can opt out of anytime), respond to your support requests, and improve our platform. We analyze aggregated, anonymized data to understand user behavior and optimize our services. We do not use your data to make automated decisions that significantly affect you without your consent.

Third-Party Processors and Data Sharing

We share your data with third-party service providers who help us operate mamajitu. Payment processors handle your deposit and withdrawal transactions; they receive only the information necessary to process your payment. Identity verification providers confirm your personal details against official records. Our hosting provider stores our servers and databases; they are bound by strict confidentiality agreements.

We do not sell your personal data to advertisers or marketing firms. We may share aggregated, anonymized data with analytics partners to understand platform trends. We may disclose your data if required by law, court order, or government request. We may also share your data if we believe disclosure is necessary to prevent fraud, protect our legal rights, or protect the safety of our users.

Data Retention and Your Rights on mamajitu

We retain your data for as long as your account is active and for a period after closure to comply with legal obligations. Account information is typically retained for seven years to satisfy anti-money-laundering requirements. Transaction history is retained for the same period. Once the retention period expires, we securely delete your data unless we are required by law to retain it longer.

You have the right to access your personal data anytime. Submit a data access request via in-app Help, and we will provide a copy of your data within 30 days. You have the right to correct inaccurate data; update your account information directly in Account Settings or contact support. You have the right to delete your data; submit a deletion request, and we will delete your personal information after all outstanding transactions and disputes are resolved, typically within 90 days.

You have the right to object to certain data processing, such as marketing communications. You can opt out of promotional emails anytime by clicking the unsubscribe link in any email or adjusting your notification settings in Account Settings. You have the right to data portability; we can provide your data in a portable format upon request.

Cookies and Tracking Technologies

We use cookies to remember your login status, store your preferences, and track your activity on mamajitu. Essential cookies are necessary for the platform to function; you cannot disable these. Analytical cookies help us understand how users interact with our platform and identify areas for improvement. Marketing cookies track your activity across websites to show you relevant advertisements; you can disable these in your browser settings.

You can manage cookies in your browser settings. Disabling cookies may limit platform functionality, such as remembering your login or displaying personalized content. We also use pixel tags and similar tracking technologies to measure campaign effectiveness and detect fraud. These technologies operate similarly to cookies and can be managed through your browser privacy settings.

Security and International Data Transfers

We protect your data using industry-standard encryption, secure servers, and access controls. Our mamajitu infrastructure uses SSL/TLS encryption for data in transit and AES-256 encryption for data at rest. We limit access to your data to authorized personnel who need it to perform their duties. We conduct regular security audits and penetration testing to identify and address vulnerabilities.

Our servers and data processors may be located outside Indonesia. When your data is transferred internationally, it remains subject to the same security standards and confidentiality obligations we apply domestically. By using mamajitu, you consent to international data transfers necessary to operate our platform.

Contact Us About Your Privacy on mamajitu

If you have questions about our privacy practices, want to exercise your data rights, or have a privacy concern, contact our support team via in-app Help. Provide your account ID and a clear description of your request. We will respond within 30 days. If you are not satisfied with our response, you may escalate your concern to our compliance team or file a complaint with the relevant data protection authority in your jurisdiction.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Changes are effective immediately upon posting to this page. Your continued use of mamajitu after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.